Complaints Procedure
BLZ Solicitors want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.
If you would like to make a formal complaint our Complaints Procedure is as follows:
If you have a complaint, please contact us with details of this setting out your reasons for the complaint. You may contact us by letter, telephone or email. Details are set out in our usual correspondence to you.
Please mark any complaints for the attention of Roy Bailey or Zeeshan Zaman, Directors at BLZ Solicitors.
1. We will send you a letter acknowledging receipt of your complaint within three working days of us receiving the complaint.
2. We will then investigate your complaint. Roy Bailey or Zeeshan Zaman will retrieve your file and address your complaint and concerns in a letter to be sent to you within a further 10 working days. A copy of the letter will be placed on your file. We will apologise if need be and do our best to offer a practical solution.
4. At this stage if you are still not satisfied you should contact us again and we will arrange for the complaint response to reviewed.
5. We will write to you within 14 days of receiving your request for a review, confirming our final position to you on your complaint and explaining our reasons.
Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint; or
- No more than one year from the date of actor omission about which you are complaining occurring (or you become aware of it).
If you would like more information about the Legal Ombudsman, please contact them.
Contact details Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00. Email: enquiries@legalombudsman.org.uk
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Location
Suite S52,
Cheadle Place,
Stockport,
SK8 2JX
Office Hours
9:00 AM - 5:00 PM
Monday - Friday